This site uses cookies. To find out more, see our Cookies Policy

Automotive Service Advisor in Milwaukee, WI at Russ Darrow Group

Date Posted: 5/22/2018

Job Snapshot

Job Description

DESCRIPTION
SERVICE ADVISOR / CONSULTANT
 
The Russ Darrow Group is Family Owned and has been Locally Operated for over 50 Years with Over 1,000 Employees in our Corporate Offices and 17 Dealerships in Menomonee Falls, Milwaukee, Waukesha, Wauwatosa, Greenfield, Madison, Appleton, West Bend and Sheboygan.
 
We represent 12 franchises including Chrysler, Dodge, Jeep, Ram, Honda, Toyota, Scion, Mazda, Nissan, Kia, Volkswagen and Mitsubishi, with one of the Largest Pre-Owned Inventories in Wisconsin and are The #1 Retailer of Chrysler, Kia and Mazda Products in Wisconsin 
 


WE ARE THE # 1 USED CAR GROUP IN WISCONSIN
AND RANKED 43rd. IN THE COUNTRY
 
Due to Promotions and the Unprecedented Growth of Our Service Operations
we are Seeking Experienced Service Writers to Join Our Team in Milwaukee


Russ Darrow CDJR in Milwaukee WI. is looking
for Experienced Service Consultants to join their Service Department.


If you are looking for a change, now is the time!  With state-of-the-art equipment and a chance at a solid career as a Service Writer, this could be the opportunity you've been looking for. 
 


Shouldn’t you be working for a dealership that strives to live up to your standards?
Shouldn’t you be working for a dealership that PAYS YOU what you’re worth?
Isn’t it time you took your career further?


Russ Darrow CDJR offers unlimited earning potential, with an extremely generous compensation program in addition to industry leading benefits. Top performers deserve top pay!
 


If You have the Drive, We have the Vehicle.


JOB SUMMARY:
The service consultant is responsible for scheduling service work in the service department and for selling additional needed service to customers. The service consultant is the dealership's first-line customer-relations and service representative. 
 
JOB RESPONSIBILITIES:
o Greet each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon
o Communicate with service customers to determine the nature of the mechanical problems
o Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
o Obtain customer and vehicle data
o Maintain a dealership-prescribed standard for 'hours per customer repair order written'
o Test drive the vehicle with the customer if there is any question regarding the nature of the problem
o Inspect all vehicles for bodywork, notify the customer if work is needed and provide an estimate for body shop work
o Schedule appointments using dealership approved forms
o Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
o Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order
o Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
o Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
o Deliver vehicles to customers and answer any questions, review work preformed and explain charges and coverage
o Interpret warranty information and policies to customers
o Advise customers of parts ordered and make an appointment to have them installed before customer leaves
o Assist the service manager as necessary

Requirements
 Must meet company's requirements for employment
o Must have valid driver's license 
o Ability to drive manual transmission vehicles
o Demonstrated customer service skills
o Previous industry knowledge
o One year of Dealership Experience is Preferred
o Sales experience (preferred) 
o ASE certification is (preferred)
o Excellent verbal and written communication skills 
o Professional appearance
 
WE OFFER AN EXCELLENT COMPENSATION AND BENEFITS PACKAGE IN ADDITION TO;   


  • Full Medical Benefits

  • Paid Vacations

  • 401K with matching Funds

  • Top Pay

  • Paid Holidays         




APPLY WITH CURRENT RESUME TO SCHEDULE YOUR CONFIDENTIAL INTERVIEW
 
Russ Darrow CDJR
7676 N.76th. St.
Milwaukee WI. 53223

 We are an equal opportunity employer and a drug free workplace.

 
 
Automobile, automotive, fixed operations, parts, management, parts management, service, Dealership, parts counter, sales, inventory control, wholesale, service department, ADP, motor, chassis, repair, automotive, automotive technician, auto technician, mechanic, engine, auto, automotive mechanic, auto tech, ASE, car repair, auto repair, tire installation, tire technician, tire sales, service technician, tire, Lube tech, quick lube, service department, instant oil change, oil change, express lube, parts counter, parts, Fixed operations, automotive, automobile repairs, parts sales, import, lot attendant, porter, detailer, shuttle driver, service writer, service advisor, service consultant, auto repair, flat rate, service technician, apprentice  

Job Requirements

See Above